Política de devolución/cambio/reembolso

RETURN, EXCHANGE, AND REFUND POLICY

Thank you for shopping at https://www.glowgracewellness.com

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Our Site, accessible from https://www.glowgracewellness.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

All Items are eligible for return exempt the products that are: Items purchased on sale.

You are always required to ship back the items by following the shipping instructions:

You are responsible for the return shipping costs and packaging. Exceptions when shipping will be covered by us: Product defects or damage during shipping; Incorrect items received.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 15 days of delivery. If the product is damaged in any way, or you have initiated the return after 15 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

Product must be returned in its original packaging
Product wasn't used or damaged
Product must include original tags (if applicable)

EXCHANGE POLICY

Products can be exchanged for a different size or color variant, provided that such variant is available. Customers are allowed to exchange for items within 15 days of delivery. Exchanges exceeding 15 days will not be processed.

In order to be eligible for exchanges make sure that the following conditions are met:

Product must be returned in its original packaging
Product wasn't used or damaged
Product must include original tags (if applicable)

You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.

Unfortunately, products that were marked as a Bundle or on Sale when purchased are not allowed to be Returned or Exchanged.

RETURN PROCESS

Contact Us: If you wish to return a product, please contact our customer support team within the specified timeframe. Your request will be reviewed on a case-by-case basis to determine if your item(s) can be returned.

Valid Reasons for Refunds:

Product defects or damage during shipping.
Incorrect items received.
Dissatisfaction due to quality issues.
Unforeseen circumstances affecting your ability to use the product.

Return Authorization: We will provide you with return instructions and issue a return authorization.

Shipping: Return the item(s) to us.

Inspection: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.

Refund: If approved, we will process your refund within a reasonable timeframe (minus any shipping costs/fees, if applicable).

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through:

Email Address: orders@glowgracewellness.com

Site Members Area: My Orders > Manage Returns

You will be updated on your Return Status through EMAIL, provided that contact information was provided.

Last Updated: 10/19/2024